Responsibilities

• Perform as a key member of the IT Infrastructure Team, working closely with other team members, and colleagues across the IT Department in order to support all systems and technical processes
• Update the internal knowledge base with both technical guides for colleagues, and system usage procedures to aid internal staff.
• Provide excellent customer service and support for internal staff via email, Teams or face-to-face
• Work collaboratively with both internal teams and 3rd party support services on diagnosing and troubleshooting issues related to the system environments.
• Adhere to all IT security policies and assistance in enforcing and monitoring of IT security policies.
• Understand the requirements of the business and suggest appropriate technologies to help deliver business goals.

Essential Skills

• Passion for the technical challenge.
• Proven record of 3rd line technical support experience in a complex business environment.
• Proven track record of technical system implementation, both from an Infrastructure and Application perspective, covering multiple platforms and technologies.
• Excellent general experience with Microsoft technologies across the board.
• Windows 10/11 desktop OS deployment experience. Capturing, creating, and deploying OS images using SCCM or Windows Deployment Services (WDS).
• Windows Server OS implementation experience across multiple platform roles, including Active Directory, Group Policy management, Remote Desktop Services

Desirable knowledge, or willingness to learn:

• Experience with implementing/updating Service Desk environments, ideally Jira, ensuring the ticketing system is maintained and kept fit for purpose.
• Experience with implementing/updating end-user Remote Access VPN systems, ideally Fortinet FortiClient EMS.
• Experience of working within a change control environment or financial institution.
• Experience of working within, or in collaboration with, a Software Development or DevOps environment.

If you think you are up for the task and feel you meet the above criteria or interested to hear more information, please contact me on

Please note, in the event of a high volume of applications for this role, we will not be able to respond to each individual applicant. Unfortunately, if you have not been contacted in 7 days then we will not be progressing with your application. Thank you for your understanding