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Minneapolis, Minnesota - USD Full Time Posted: Wednesday, 16 May 2018
Daily Responsibilities :
Develop new and/or enhance existing application or system code as assigned or provided in technical specifications
Perform the day to day functions such as running of existing programs, applications, jobs, reviewing logs for errors, writing or editing software and code, performing testing activities, and updating documentation
Coordinate activities with other technical and functional areas as required
Work may include sensitive healthcare information, data, trends, or claims
Support other team members, removing technical road blocks, and suggest new technical solutions

Skills/attributes :
5+ years of Routing Development Experience in Contact Center Solutions (Voice, IVR and Multi-channel)
5+ years of Configuration management tools
Experience in developing Routing workflows using Composer/IR
Experience in designing, developing and debugging routing solutions implemented using Genesys Orchestration Server, Genesys Rules Engine and URS
Working knowledge of Genesys/Cisco Framework, reporting, routing and multi-channel components
Ability to architect routing design and development for new solutions that will be implemented for the customer
Clear understanding of reporting (GIM/ICON) schema and impacts to reporting with respect to routing changes
Experience in troubleshooting routing issues in production on call
Excellent Communication and interpersonal skills
Experience on Build automation tools such as Anthill Pro, XL Deploy, and Jenkins to support CI/CD approach
Experience using Cyara for call flow automation testing
Genesys certification in Routing
Education Requirement
Bachelor's Degree

Minneapolis, Minnesota, United States of America
5/16/2018 3:15:10 PM

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Minneapolis, Minnesota